If you wish to return an item purchased at Magmacreativo.com, you have 15 days to do so from the date of shipment (It is yet to be determined if they are made for free or not). The purchased items must be in perfect condition and not have been used or washed.

To carry out the process, log in with your username and password. From the order detail you can request a refund. A carrier will pick up your package at the address you choose in 24-48 hours.

If you want to change an item purchased at Magmacreativo.com, you have 15 days to do so from the date of shipment (It is still to be determined if they are done for free or not). Purchased items must be in perfect condition and not have been worn or washed.

To carry out the process, log in with your username and password. From the order detail you can request the change of size and/or product that you would like to receive. A carrier will take your new purchase and pick up the product to be exchanged at the address you choose in 24-48 hours.

The refund will be made in the same way you paid for your products. You will receive confirmation of this operation via email.

If more than 14 days go by and you do not have the refund in your account, please contact your bank showing this confirmation.

Visa, Mastercard, American express and Gift Card.

The gift card is a virtual card, which will be delivered via email to the address you provide us.

Everything you need to know:

• The maximum amount to buy is 300 euros.
• It is a bearer document. The card will not be replaced in case of theft, loss of email or any other circumstance beyond Magmacreativo.com.
• The validity of the card is for a period of xxx (to be defined).
• You can check the balance of your card from our website in the gift card section > check balance.
• If you want to make a return with your gift card, the amount will be refunded within it.

All our shipments are made through the MRW company. At the time of processing your purchase, we will show you the available shipping methods, the cost and the estimated delivery date.

Delivery to your home. €5.99 up to 2Kg.

Deliveries at the MRW office. €5.19 up to 2Kg.

All our shipments will be free if your purchase exceeds €60. (This is important to place in other parts of the page so it doesn’t go unnoticed).